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Terms and Conditions for Tropical Heritage GmbH


These Terms and Conditions ("Terms") govern your use of the website tropicalheritage.ch (the "Website") and your business relationship with Tropical Heritage GmbH ("Tropical Heritage," "we," "us," or "our"). By accessing or using our Website and services, you agree to be bound by these Terms.

1. Business-to-Business (B2B) Sales Only

Tropical Heritage GmbH operates exclusively as a business-to-business (B2B) supplier. We do not sell to individual consumers. All customers must be registered business establishments.

2. Account Registration and Approval

To access pricing and place orders, you must first register for a Business Account on our Website. The registration process requires you to provide accurate and complete information about your business. All account registrations are subject to our internal approval process. We reserve the right to approve or deny any registration at our sole discretion. Upon approval, you will be granted access to view product pricing on our Website.

3. Ordering

Orders can be placed through the following methods:

  • Online Ordering Platform: Our secure online platform available after account approval.
  • Direct Contact: Via phone call, WhatsApp, or email.

4. Payment Terms

Unless otherwise explicitly stated in writing, our standard payment term is direct payment upon delivery. This means full payment is due at the time your order is delivered to your business establishment.

5. Delivery Service

Tropical Heritage GmbH primarily operates its own delivery service. We will arrange for the delivery of your orders directly to your specified business address. Delivery times and schedules will be communicated to you upon order confirmation.

For small orders, there is an option to ship through Swiss Post at the cost of the customer. The availability of this option and the applicable shipping costs will be communicated to you at the time of order confirmation.

6. Pricing

All prices for our products are displayed on our Website only after your Business Account has been approved. Prices are subject to change without prior notice.

7. Product Information and Availability

We strive to provide accurate product descriptions and images on our Website. However, we do not warrant that product descriptions or other content on the Website are entirely accurate, complete, reliable, current, or error-free. All products are subject to availability.

8. Limitation of Liability

Tropical Heritage GmbH shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the Website; (b) any conduct or content of any third party on the Website; or (c) unauthorized access, use, or alteration of your transmissions or content.

9. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Switzerland, without regard to its conflict of law principles. Any dispute arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Oberburg, Canton of Bern, Switzerland.

10. Changes to Terms and Conditions

We reserve the right to modify or replace these Terms at any time. We will provide notice of any significant changes by posting the updated Terms on our Website. Your continued use of the Website after any such changes constitutes your acceptance of the new Terms.