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Payment Policy – Tropical Heritage GmbH

This Payment Policy outlines the accepted payment methods and terms for transactions with Tropical Heritage GmbH. By placing an order with us, you agree to adhere to the terms set forth below.

1. Business-to-Business (B2B) Transactions Only

Tropical Heritage GmbH operates strictly as a Business-to-Business (B2B) supplier. All payments are expected from registered business establishments with an approved Tropical Heritage GmbH Business Account.

2. Standard Payment Term: Direct Payment Upon Delivery

Our standard and preferred payment method is direct payment upon delivery. This means that the full invoice amount for your order is due and payable at the time your goods are delivered by our fleet to your designated business establishment.

3. Alternative Payment Arrangements (By Prior Agreement Only)

Any alternative payment terms or methods must be explicitly agreed upon in writing between Tropical Heritage GmbH and the customer prior to order confirmation. Such arrangements may include, but are not limited to, bank transfers for larger orders or specific account agreements.

4. Invoice Generation

An invoice detailing your order and the total amount due will be provided to you upon delivery, or in advance via email if agreed upon.

5. Accepted Payment Methods for Direct Payment Upon Delivery

For direct payment upon delivery, we accept the following methods:

  • Cash: Exact amount appreciated.
  • Debit and Credit Cards: We accept major debit and credit cards processed directly by our delivery personnel.
  • Mobile Payment Solutions: Such as TWINT.
  • Bank Transfer (Immediate Confirmation): If you wish to make an immediate bank transfer upon delivery, please ensure you can provide proof of transfer to our delivery personnel.

6. Payment for Swiss Post Shipments

For small orders shipped via Swiss Post (where shipping costs are borne by the customer), the full invoice amount, including the Swiss Post shipping fees, will be due before the order is dispatched. We will provide you with an invoice and payment instructions (e.g., bank transfer details) in advance. The order will be dispatched only upon confirmation of full payment.

7. Overdue Payments

In the event of overdue payments for any agreed-upon alternative payment terms, Tropical Heritage GmbH reserves the right to:

  • Charge interest on the overdue amount at the statutory rate as per Swiss law.
  • Suspend further deliveries or services until the outstanding balance is settled.
  • Initiate debt collection procedures.

8. Pricing and Currency

All prices displayed on our website and invoices are in Swiss Francs (CHF). All payments must be made in CHF.